Shipping policy
Every Gracie strap and key fob cover is handcrafted to order in our atelier in Saigon (Ho Chi Minh City), Vietnam, and ships directly to you with tracking. Here's exactly what to expect, from the moment you order to the day it arrives.
- Free shipping on every U.S. order
- $12 flat rate to the UK, EU, Canada and Australia — free on orders of $120+
- 5–10 business days to handcraft your order
- 8–15 business days tracked delivery once shipped
Processing time
Processing time is the time we need to make and prepare your order before it ships. It does not include weekends or public holidays.
| Product | Processing time |
|---|---|
| Leather watch straps & key fob covers (including personalized and custom-logo items) | 5–10 business days |
Our leather goods are cut, stitched and finished by hand in our Saigon atelier. Every piece is inspected at our bench before it ships directly to you. If your order contains several items, it ships once all items are ready, unless you ask us to send them separately.
Shipping rates
| Destination | Rate |
|---|---|
| United States | Free on every order |
| United Kingdom, European Union, Canada, Australia | $12 flat rate — free on orders of $120 or more |
Delivery time
Once your order ships from Saigon, it typically arrives within 8–15 business days, depending on your location and local customs processing.
Shipping area
We currently ship to the United States, the United Kingdom, all European Union countries, Canada and Australia.
Customs, duties & taxes
Orders are shipped internationally from Vietnam. Import duties, VAT or other local taxes may apply depending on your country and are the responsibility of the recipient. These charges are not included in our prices or shipping fees and may be collected by the carrier on delivery.
Order tracking
You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our atelier.
Delivery issues
- Address changes: please email us within 24 hours of placing your order if you need to update your shipping address.
- Delayed or missing parcels: if your tracking hasn't updated for several days or your parcel hasn't arrived, contact us and we'll follow up with the carrier.
- Damaged on arrival: see our refund policy — we'll make it right.
Questions? Email us at support@shopgracieusa.com.
Last updated: October 2026