FAQ

Leather watch straps are handcrafted to order and processed within 5–10 business days. Once your order is ready, it ships directly from our Saigon atelier with tracking and usually arrives within 8–15 business days.

Shipping is free on every U.S. order. To the UK, EU, Canada and Australia it's a flat $12, free on orders of $120 or more. Import duties or VAT may apply outside the U.S. and are paid on delivery.

Our watch straps are cut, stitched and finished by hand by our leatherworkers in our own atelier in Saigon (Ho Chi Minh City), Vietnam. Every piece is inspected at our bench and ships directly to you with tracking.

Yes. We ship to the United States, United Kingdom, European Union, Canada and Australia. Import duties or VAT may apply outside the U.S. and are the customer's responsibility.

Yes, within 24 hours of purchase. Email us at support@shopgracieusa.com with your order number as soon as possible.

You'll receive a shipping confirmation email with a tracking link as soon as your order ships.

You can return any item within 30 days of delivery, as long as it's unused and in its original condition and packaging. See our refund policy for full details.

Yes. Personalized and custom leather items are covered by the same 30-day return policy, provided they are unused and in their original condition.

Once your return is received and approved, your refund is issued to your original payment method within 5–10 business days.

Email us within 7 days of delivery with your order number and a photo. We'll cover return shipping and send a replacement or a full refund.

Measure the gap between your watch lugs in millimetres — that's your lug width. Then choose a strap length that suits your wrist. Our strap size guide walks you through it step by step.

Calfskins such as Epsom, Swift, Togo, Buttero and Pueblo, plus exotic leathers including alligator, ostrich, lizard, stingray, shark and sea snake. Each product page names the exact leather and lining. Read our exotic leather guide to compare them.

Yes — our straps come with quick-release spring bars, so you can change straps in seconds without tools.

A pin buckle is classic and easy to adjust. A butterfly (deployant) clasp means the leather isn't bent through a buckle every day, which helps exotic leathers last longer. Many straps let you choose your closure on the product page.

Keep it dry, wipe it with a soft cloth and let it air out after warm days. Condition smooth leathers sparingly every few months. Our care guide has the details.

Vegetable-tanned and hand-dyed patina leathers naturally deepen in colour and develop a soft sheen with wear and sunlight — that's part of their character. Embossed leathers like Epsom keep their look the longest.

We don't recommend it. Remove leather straps before swimming, showering or washing dishes, and let them dry naturally if they get wet.