Business days are Monday-Friday, excluding weekends and holidays.
Because orders immediately begin processing once they are placed on our website, we do not allow cancellations after an order is submittted online.
We offer FREE EXPRESS PRIORITY 2-3 business day shipping on all U.S. orders over $75.
Please allow 1-3 business days for processing before shipment. Please expect slight delays after flash sales or holidays.
For standard shipping, packages arrive within 3-10 total business days from order date.
Orders placed on the weekend and select holidays are processed on the next business day. A notification email is sent when the order has shipped. All packages come with insurance and tracking via USPS.
Some items may ship separately and arrive in separate packages. All packages are provided with tracking via email.
Orders placed with a free shipping code will be automatically processed with standard shipping. Free shipping discount codes exclude express shipping option. Express shipping is only valid when purchased.
Our shipping distribution center does not ship on weekends or holidays. While we do what we can to ensure your order is delivered on time, Shop Gracie is not responsible for conditions beyond our control such as severe weather, service interruptions, or USPS lost packages.
Shipping rates and estimated delivery times vary depending on destination and shipping service selected.
Orders placed over $75 in the US will not be charged any shipping fee. This waiver of domestic shipping cost for orders over $75 are not applicable for orders shipped outside the US. Free shipping applies only to merchandise. Taxes, gift cards, coupons, and oversized shipping charges do not count toward the free shipping total.
We ship worldwide!
FREE international shipping over $150. International shipping time frames are not guaranteed and can take between 2-14 weeks to arrive. Applicable customs, import duties, fees, taxes and other charges are the responsibility of the customer. We cannot predict what these additional charges will be as it depends on the laws applicable in the destination country. If additional charges are due, they must be paid by the customer in order for the package to clear customs. Prices listed on our site are in US dollars, and charged to your credit card in US dollars. Our shipping distribution center does not ship on weekends or Holidays. While we do what we can to ensure your order is delivered on time, Shop Gracie cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs withholding packages, or USPS lost packages.
My package has been lost. What do I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost. Once your package leaves our premise we are not responsible for them as USPS is a shipping service that you agree to allow us to send for you. Once we send, the liability is between you and USPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS to file a claim.
If your package is returned back to us due to incorrect destination inputted, you are responsible for paying the RE-SHIP fees.
Note: We are not responsible for packages lost or damaged during transit. Once the package has left our store and received by USPS and a tracking number has been sent we are not liable for lost or damaged packages. Please contact the USPS customer support helpline.
Call 1-800-ASK-USPS® (800-275-8777)
M-F - 8:00 am - 8:30 pm ET
Sat - 8:00 am - 6:00 pm ET
Sun/Holidays - Closed
If your package is lost please contact your local customs office. We provide customs # with every package.
All orders are charged the Hawaii GE tax. We’re super quick at processing orders to make sure that you receive them as soon as possible. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. If we sent out your package and your items are returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.