FAQs
What is the currency for purchases?
At this time, all purchase are made in $ US Dollars.
Do you provide tracking numbers?
YES! We provide tracking numbers for all orders sent to the United States! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your email.
At this time, we don't ship internationally.
Can I customize the color of shirt for my order?
YES! We offer a number of different colors that we are able to print on, although some colors in some sizes are limited to availability.
How do I change the color of my order?
It's simple, when making a purchase, please select the style and color of shirt that you would like the print to be on. Please note that 5XL and 6XL sizes are very limited in colors other than Black and White.
Please note that changing the color of your shirt will not modify the color of the ink. It items appear white on white, black on black, etc, that is how they will appear as the final product.
Can I customize my order?
No, currently we do not offer order customization, only size and color can be chosen on a given design.
What colors do you offer?
We offer more than 20 different styles of t-shirts, including:
Black, Charcoal Grey, Daisy, Dark Chocolate, Forest Green, Gold, Irish Green, Light Blue, Light Pink, Military Green, Navy, Orange, Other, Purple, Red, Royal Blue, Sport Grey, Tan, White depending on the chosen design.
What method of payment do you accept?
Currently, we accept payments through PayPal, Shopify payments, affirm, which accepts most of the credit & debit card providers eg: VISA and MasterCard.
What is the average wait time?
Most orders are produced within 2-3 business days. Once the shirt has been created and shipped out, you will receive tracking information (for orders with the United States) which will give you an estimated date of delivery. Please note processing times can vary, specifically during peak season (November-December).
The average wait times are estimates for each country. Shipments can vary on carriers and holiday schedules:
United States:3-5 business days
How much is shipping?
The cost for most orders shipped within the United States is free. The shipping cost is one flat rate. Whether you order one, two or ten shirts, shipping will only be free.
Do you offer rush shipping?
No, currently there is no rush shipping facility.
What is your Return and Refund Policy?
Only orders that are defective may be returned at this time. Defective items include: rips, incorrect size, style or color by manufacturer and incorrect items. If you believe you have received a defective item, please email support@shopgracieusa.com and include details of the defect and include a picture of the product. Please notify us of your defective item within three days of receiving your order. For more details please our Refund Policy page.
Please note the print on shirts may appear different from the image that appears on shopgracieusa.com. Defective items do not include discrepancies with the print, including quality.
Modified items (shirt color or size changes) may not be returned at this time.